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Published 8 days ago

For our client, a cutting-edge company specialized in secure connectivity and communication technologies tailored to the requirements of the defence and aerospace industries, we are filling the following position:

Head of Service Operations (m/f/d)

Full-time

Professional

Stuttgart

Your Job Description

Build, lead, and continuously develop a multi-disciplinary Service Operations organization to manage contracted services efficiently and reliably
Design, implement, and maintain a scalable Service Operations infrastructure to support end-to-end service management
Establish a data-driven decision-making culture, using KPIs, performance metrics, and analytics to drive continual improvement
Ensure delivery and long-term compliance with contracted Service Level Agreements (SLAs) across all managed services
Manage suppliers and customers both technically and commercially, in close collaboration with internal stakeholders such as Procurement, Operations, Engineering, and Technology leadership
Develop a cost-efficient and scalable operating model capable of supporting 10,000+ aircraft
Act as a central point of coordination for airline customers, suppliers, and internal teams, ensuring effective communication and service quality
Drive continuous improvement initiatives across processes, infrastructure, and tools from end-to-end service delivery
Design and implement a robust 24/7 operational management model, ensuring high availability, incident management, and service continuity

Your qualification profile

Degree in a relevant technical field (e.g. Telecommunications, Satellite Communications, Aeronautical Engineering) or equivalent practical experience
Extensive experience in service operations, support systems, or service delivery within aviation connectivity, telecommunications, or a comparable 24/7 environment
Strong hands-on knowledge of operational support systems, including ticketing, monitoring, performance, and real-time management tools
Proven ability to translate operational requirements into reliable, scalable service delivery
Excellent communication skills, with the ability to engage both technical and non-technical stakeholders
Demonstrated people leadership experience, including managing on-call or operational support teams
Experience deploying and operating monitoring and infrastructure management solutions
Experience designing and running on-call / 24x7 operational models

Benefits

Opportunity to work in an international, innovative, and rapidly growing environment
Flat hierarchies and short decision-making processes with direct impact on company success
Personal development opportunities, training budget, and career progression in a highly specialized industry
Regular team events and international collaboration with partners worldwide
Modern work equipment and state-of-the-art test/lab environment
Contribution to shaping the future of global aviation connectivity

About YER Germany

Whether you're just starting out, a seasoned expert, or already leading teams - we're by your side throughout your entire career journey. We offer exciting job opportunities across Germany, with a strong focus on the mobility, tech, and energy sectors. Our goal? To find the perfect match for you. From junior to director, we've got roles to suit every ambition. As part of the YER Group, we're expanding our international services - giving you access to even more diverse projects and career paths. Secure your dream job with one of our prestigious client companies or join our internal team - and take the next step in your career with us!