Head of Service Operations (m/f/d)

Freelance

Professional

Taufkirchen

Facts

Opportunity to work in an international, innovative, and rapidly growing environment
Flat hierarchies and short decision-making processes with direct impact on company success
Personal development opportunities, training budget, and career progression in a highly specialized industry
Regular team events and international collaboration with partners worldwide
Modern work equipment and state-of-the-art test/lab environment
Contribution to shaping the future of global aviation connectivity

Your Job Description

Build, lead, and continuously develop a multi-disciplinary Service Operations organization to manage contracted services efficiently and reliably
Design, implement, and maintain a scalable Service Operations infrastructure to support end-to-end service management
Establish a data-driven decision-making culture, using KPIs, performance metrics, and analytics to drive continual improvement
Ensure delivery and long-term compliance with contracted Service Level Agreements (SLAs) across all managed services
Manage suppliers and customers both technically and commercially, in close collaboration with internal stakeholders such as Procurement, Operations, Engineering, and Technology leadership
Develop a cost-efficient and scalable operating model capable of supporting 10,000+ aircraft
Act as a central point of coordination for airline customers, suppliers, and internal teams, ensuring effective communication and service quality
Drive continuous improvement initiatives across processes, infrastructure, and tools from end-to-end service delivery
Design and implement a robust 24/7 operational management model, ensuring high availability, incident management, and service continuity

Your qualification profile

Degree in a relevant technical field (e.g. Telecommunications, Satellite Communications, Aeronautical Engineering) or equivalent practical experience
Extensive experience in service operations, support systems, or service delivery within aviation connectivity, telecommunications, or a comparable 24/7 environment
Strong hands-on knowledge of operational support systems, including ticketing, monitoring, performance, and real-time management tools
Proven ability to translate operational requirements into reliable, scalable service delivery
Excellent communication skills, with the ability to engage both technical and non-technical stakeholders
Demonstrated people leadership experience, including managing on-call or operational support teams
Experience deploying and operating monitoring and infrastructure management solutions
Experience designing and running on-call / 24x7 operational models

About YER Germany

Whether you're a junior, professional, or manager, we support you every step of the way. Attractive jobs await you nationwide, particularly in the mobility, tech, and energy sectors. Our goal is always to find the "Perfect Match" between talent and companies. As part of the YER Group, our range of international services is constantly expanding, opening up career opportunities across national borders. Whether working at a renowned client company or within YER's internal team, your path to your dream job starts with us!